Instrument Maintenance

Professional Refurbishment

Ensuring the continued optimal condition and extended lifespan of your handbell instruments is achieved through the provision of thorough and consistent maintenance services. Canada Handbell Service (CHS) offers a range of maintenance plans customized to suit your individual requirements and ensures that that our work maintains your instruments’ warranty and aligns with the manufacturer’s renowned commitment to customer service.
CHS’ endorsement is grounded in our commitment to work quality, customer satisfaction, and dedication to upholding the manufacturer’s standards of excellence. Located in Burlington, Ontario, CHS endeavors to reduce shipping costs, minimize turnaround times, and address import and export considerations. We have undergone extensive training and are fully equipped to provide factory-authorized, top-tier craftsmanship.
We offer a range of handbell refurbishment levels and handchime maintenance options. Depending on your instrument’s conditions, customers can select between our comprehensive Complete Refurbishment or fundamental Clean, Polish, and Adjust service. Additionally, all CHS facilities implement our polishing service to ensure precise instrument tuning under the manufacturer’s standards. This gentle approach allows some natural blemishes or marks to remain on aged castings. We refrain from polishing castings in a manner that could compromise sound quality.
Please do not hesitate to contact us for scheduling and information regarding your refurbishment preference.

Schulmerich Products Refurbishment options

Tuning Check
Handbell Inspection
Disassemble Handbells
Replace minor parts:

  • Anti-Friction Washers (if applicable)
  • Bumpers
  • Stop Nuts (if applicable)

Additional parts replaced with customer’s authorization for an additional fee
Vacuum Cases
Polish Castings
Reassemble Parts & Handbells
Optimize Tension Adjustments
Voice/Blend Handbells
Final Tuning Check

Tuning Check
Handbell Inspection
Disassemble Handbells
Clean Spacers
Clean Clapper Heads
Inspect Assemblies
Replace all minor parts:

  • Anti-Friction Washers (if applicable)
  • Bumpers
  • Lock-Washers
  • Clapper Screws (if applicable)
  • Stop Nuts (if applicable)

Additional parts replaced with customer’s authorization for an additional fee
Replace all Springs
Clean Handle Rivets/Blocks
Vacuum Cases
Treat Case Exterior

Repair Latches (extra charge)

Polish Castings

Reassemble Parts & Handbells

Optimize Tension Adjustments

Voice/Blend Handbells

Final Tuning Check

Tuning Check
Handbell Inspection
Disassemble Handbells
Assemble all new parts: Clapper Assemblies, Discs, Handles
Vacuum Cases
Treat Case Exterior
Repair Latches (extra charge)
Polish Castings
Reassemble Parts & Handbells
Optimize Tension Adjustments
Voice/Blend handbells
Final Tuning Check

Handchime Service

Inspection of Handchime Instruments
Adjustment of Yoke Assemblies
Adjustment of Voicing
Minor part replacement if applicable
(Additional parts replaced with customer’s authorization for an additional fee)

Malmark Products Refurbishment options

Handbells

  1. Completely disassemble and inspect each handbell
  2. Inform customers of inspection results and recommendations
  3. Clean, adjust and lubricate each clapper assembly
  4. Replace restraining springs & clapper heads where necessary
  5. Qualified cracked handles & handguards will be replaced at no charge if the set was purchased under Malmark Lifetime Warranty
  6. Re-assemble and re-voice each handbell
  7. Hand polish each casting
  8. Inspect cases and clean

Choirchimes

  1. Thoroughly inspect each Choirchime
  2. Inform customer of inspection results and recommendations
  3. Clean and adjust each clapper assembly
  4. Replace bumpers, bearing screws, thumbguards and labels
  5. Tubes, plugs, clapper assemblies and clapperheads may be replaced at an additional charge
  6. Inspect resonance of each tube and make appropriate plug adjustments as required
  7. Inspect cases and clean

Q&A

A: Yes! According to Canadian government regulations, HST (Harmonized Sales Tax) is applicable. Our prices do not include HST.

There are two ways to handle this, and both methods consider the round trip:
1. We arrange a transportation company to collect the instruments from your location. We will provide you with a quote before picking up the instruments.
2. You can also arrange transportation yourself and send the instruments to our specified location.
Please note that you are responsible for packaging the instruments to prevent damage during transportation. You can decide whether to purchase transportation insurance for the instruments.

A: The duration of maintenance depends on how many octaves your instruments have. In general, it can be completed within one month. However, it may vary depending on the workload during that period. When you contact us, we will provide you with an estimated completion date.

A: The frequency of maintenance depends on your usage. It is closely related to how well you maintain the instruments after your regular practice sessions. In general, handbells are recommended to be serviced every five years.

A: This depends on the option you choose. If your handbells are Malmark, we will provide you with a quote for replacing the damaged accessories, and you can decide whether to proceed. If you have Schulmerich handbells, the decision will depend on the level of refurbishment you choose.

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